Search by tree size, PE vs. PVC, LED lighting, shipping, returns, setup, shaping, repairs, or video help — then move directly to the most relevant answer below.
This page covers the most common buying, shipping, setup, and repair questions — and our team is available if you want personal help.
Helpful for choosing the right tree, comparing PE vs. PVC, understanding lighting, checking shipping expectations, or reviewing returns and warranty support.
Try a simpler phrase like PE, LED, shipping, returns, setup, storage, or fix lights.
The most common shopping questions before purchase: how size is measured, how widths translate to real rooms, and which construction details matter once you start decorating.
The stated height includes the stand and is measured from the floor to the tallest tip of the fully assembled tree. Width is the tree’s diameter at its widest point once fully shaped, measured from one branch tip to the other.
If you are still comparing room fit, browse the full artificial Christmas tree collection and review the buyer’s guide.
Yes. Width varies by height, silhouette, and style. Careful shaping also affects final width, and fluffing can adjust the profile by a few inches to better suit your space.
Many shoppers start on the all trees page and then narrow by PE realism or traditional PVC.
Depending on how the tree is shaped, the bottom row is generally about 7" to 12" from the floor. Final clearance can vary slightly based on tree style and shaping.
All Treetime trees have branches reinforced with steel and are suitable for heavy ornaments. For best presentation, hang heavier decorations farther back on the branch where support is strongest.
If heavy decorating is part of your plan, the buyer’s guide and ornament category are both helpful.
The hinges on our trees are made of lightweight steel, designed for strength, repeated seasonal setup, and dependable support over time.
This section stays focused on foliage, realism, materials, fullness, and long-term durability so shoppers can understand what they are really comparing.
Tip count refers to the terminating tip of every branch. Some styles use forked or multiple tips, which creates a higher count. Other trees may have fewer tips but larger ones, so they can still look very full.
“Real” needles are plump, lifelike needles made from a combination of polyethylene and PVC rather than PVC alone. PE allows the use of three-dimensional molds based on real branches, creating a more dimensional look.
If realism is your priority, start with the Most Realistic PE collection.
Yes. Treetime treats all trees with top-grade flame retardants. Flame-retardant means the material resists ignition and melts instead of catching fire the way a real tree would.
Our artificial Christmas trees are made with high-quality PVC or PE foliage, reinforced branch construction, and a sturdy base designed for years of seasonal use.
With proper shaping, storage, and care, a high-quality artificial Christmas tree can last for many holiday seasons. Careful off-season storage helps preserve the branch shape and lighting system.
See tree storage options and the warranty page for more long-term support.
PVC trees typically have thinner, more flexible flat needles that can be shaped for fullness. PE trees use molded branch tips for a more dimensional and realistic appearance. Many premium trees combine both materials.
For many shoppers, lighting is the deciding factor. These answers are designed to move users from uncertainty to confidence.
Not all. Many pre-lit trees are available with LED lighting, while some styles are also offered with traditional incandescent mini lights.
You can compare LED, incandescent, and unlit collections directly.
We offer a range of lighting options including warm white, clear, multi-color, LED color-change, and unlit styles depending on the collection.
Yes. Our pre-lit trees include replaceable lighting components, and each tree comes with guidance for bulb replacement and service support.
If ongoing support matters, review the warranty page and the light repair guide.
Clear lights create a classic, elegant glow, while multi-colored lights deliver a brighter, more festive look. The right choice depends on the atmosphere you want in your room.
Dual-function or color-change lighting lets you switch between clear and multi-colored lighting on the same tree without changing your setup.
Quality lighting systems are designed so the rest of the light set remains illuminated even if one bulb burns out. If you do run into issues, the light repair page is the best next step.
Pre-lit trees offer convenience, cleaner setup, and more balanced light placement. If you prefer decorating completely from scratch, the unlit collection may be a better fit.
Clear answers around free shipping, transit timing, tracking, and what to expect if your delivery location falls outside standard FedEx Ground service.
Treetime offers free FedEx Home Delivery on qualifying orders of $100 or more. For the full policy and current details, visit Shipping Information.
Typical FedEx Ground transit time is about 2–5 business days depending on destination. Actual timing varies by how far the shipment needs to travel.
Once your order ships, a tracking number is emailed to you. If you need more help, use Contact Us.
Standard FedEx Ground service is not the same for all destinations. Orders going to places such as Alaska, Hawaii, or Canada may require other arrangements or added cost.
Important details around return windows, return shipping, damaged or incorrect items, and when warranty service is the better path.
Standard returns are generally allowed within 30 days of receipt or before December 23rd, whichever comes first. Returned items must be received back within that time window.
For standard returns, the customer is responsible for return shipping. If the issue is actually a defect, it may be better to review Warranty Information instead.
If your item arrived damaged in shipment, was incorrect, appears defective, or is missing parts, contact Treetime immediately through Contact Us.
Start by contacting customer service and having your sales order number ready. Treetime will review the request and issue a Return Authorization number with instructions if appropriate.
Yes. Standard returns do not cover bulb burnout, misuse, improper outdoor use, improper alteration, or damage caused by customer neglect. In those cases, review warranty support.
Answers for first setup, identifying sections, building from the bottom up, shaping for fullness, and storing your tree properly between seasons.
Yes. Treetime trees are designed for straightforward assembly and usually come in manageable sections. Many also use hinged branches for faster setup.
For a full walkthrough, go to the assembly guide.
Choose a location near a wall outlet, remove all parts from the box, and arrange them so they are easy to access. Before you begin, inspect the tree and cords for any cut, damaged, or frayed wiring.
Smaller trees generally use fewer sections and larger trees use more. In general, trees around 5 feet and under may have one to two sections, mid-sized trees often have three, and taller trees may use four or more sections.
Start with the bottom section first, then work upward. The base section is typically the only one with a tapered or pointed pole end and often has the longest electrical cord.
Shape one row and one section at a time, fanning each branch outward from the pole. This step makes the biggest visual difference and is especially important the first time the tree is set up after shipping.
You can also use the resource center for visual help.
Store your tree in a cool, dry place, ideally in its original carton or a dedicated storage bag. Careful storage helps protect the branch shape, foliage, and lights between seasons.
You can also shop storage bags and accessories.
Yes. The resource center includes tower tree assembly help, and Treetime also offers a dedicated tower tree shopping category.
Questions built from Treetime’s buyer’s guide to help shoppers choose by size, structure, foliage, lighting quality, and decorating style.
Measure your ceiling height first, then choose a tree that leaves enough clearance for a topper and comfortable visual proportion in the room. Width matters just as much as height.
Browse the full tree collection and review the buyer’s guide if you want help narrowing things down.
Leave enough room for a topper, nearby furniture, and comfortable walkways. Width is often the deciding factor in tighter rooms, not just height.
Yes. Strong center poles and stands matter more once the tree is fully decorated. Better structure improves stability, durability, and confidence when using heavier ornaments.
Hinged branches are generally faster and easier to set up because they stay attached to the center pole. You simply let them down, shape the foliage, and continue assembly.
PE adds realism, PVC adds fullness, and mixed foliage often gives a strong balance of lifelike appearance, fullness, and value.
Match your decorating style to the tree’s shape, strength, and lighting. If you plan to use heavier ornaments, branch strength matters more.
You can also shop ornaments and ribbons & bows.
Look for lights that feel balanced and even rather than sparse, are securely attached, and are designed with burn-out protection so one failure does not darken the entire display.
A practical troubleshooting section for customers dealing with outage issues, bad bulbs, loose seating, and situations where the whole strand needs more attention.
Start with the simplest causes first: confirm the strand has power, check the fuse, make sure bulbs are fully seated, and inspect the bulb wires at the base.
Many light strands rely on bulbs passing electricity along the path. When a bulb fails or its contact is compromised, the rest of the strand can be affected.
The Leapfrog technique is the repeatable troubleshooting process Treetime recommends when quick checks do not solve the problem. It helps isolate the bad bulb or contact issue in a more methodical way.
If the quick checks and repeatable process do not solve the issue, the problem may be more complex than a simple bulb replacement. At that point, review the troubleshooting guide, warranty support, or customer care.
If the strand has suffered a cascading outage and the bulbs across that section have burned out under strain, replacing all bulbs in the affected strand may be the most practical fix.
This section connects the FAQ to Treetime’s visual how-to content so customers can move from reading an answer to watching the relevant tutorial and shopping the matching category.
The How-to Christmas Resource Center is the best place to start. It brings together video guidance for shaping your tree, storing your tree, and moving into more polished decorating steps.
Yes. The resource center includes decorating guidance that leads naturally into ribbons & bows and Christmas ornaments.
Yes. The resource center also includes guidance for using wreaths and garland. Those tutorials pair naturally with the wreaths & garlands category and the garland category.
Yes. The resource center includes tower tree assembly help, and that content connects directly to the tower tree category.
The best next page is the How-to Christmas Resource Center. It is the most useful place to move from written answers into tutorials, visual examples, and related shopping categories.
